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Frequently Asked Questions
Do You Have Questions About Shipping, Returns Or Exchanges ?
Do You Have Questions Regarding The Wewood Warranty ?
If so, click here.
What are your hours ?
You can reach us Monday through Friday from 8am-4pm Pacific Standard Time via email at firstname.lastname@example.org
What forms of payment do you accept ?
We accept VISA, MasterCard, American Express, and Discover. We also accept payments made through PayPal.
Will sales taxes be charged ?
Sales tax will be assessed on purchases shipped within California.
How long will it take to receive my order ?
All orders are shipped within 24 hours. Orders placed on Friday afternoon through Sunday will ship on the following Monday. Orders in which the shipping and billing address differ will take longer to process due to fraud prevention. For more information regarding shipping please visit our shipping page here.
Do you ship to P.O. boxes ?
Yes. We ship to P.O Boxes via USPS
Do you ship internationally ?
Yes, WeWood does ship internationally. with the exception of Eastern European countries or Great Britain. For shipping in those countries, please visit www.we-wood.com.
In Asia, we only ship to South Korea and Singapore, Taiwan & Hong Kong.
PLEASE NOTE: Due to customs and duties, we are unable to return or exchange items outside of US and Canada. In addition, we are not responsible for any money that may be lost during the conversion rate process.
What Is Your Holiday Return / Exchange Policy ?
— You may return new, unused items discounted less than 25% within 14 days of receiving your order for a full refund minus the cost of shipping. Within 21 days of receiving your order, you may return any item discounted less than 25% for store credit or exchange. Items must be returned in their original packaging and be in original condition. Please contact email@example.com to obtain a return authorization number and customer return form.
**NOTE: WeWOOD can only refund merchandise bought directly from we-wood.us. If you have purchased our product from a vendor, you will have to apply directly to them for any refund requests. We can, however, replace and repair merchandise purchased from authorized vendors.
What is your cancellation policy ?
Requests for orders to be cancelled must be made before they have been shipped to receive a full refund. If merchandise has already shipped then the standard Return/Exchange Policy applies.